I worked in a call centre for 6 months when I was 22.
She asks, “Do you know why you’re here?” and I go for dumb rather than philosophy and reply, “No”.
Clearing her throat, she looks to the file and reads: “Yesterday afternoon at 2pm, you, Teresa Stenson, asked myself, Valerie Brown, your team leader, for permission to leave your shift at 5.15pm – which is 15 minutes earlier than your scheduled finish time of 5.30pm. The reason cited was that your Mother was in hospital and you wanted to catch an earlier bus in order to make visiting hours. Correct?”
“I, Valerie Brown, agreed to this on the condition that at 5.15pm the level of incoming calls were either Low or Moderately Low – and certainly not Moderate or Critical, and you, Teresa Stenson verbally agreed to this condition.”
“At 5.20pm yesterday afternoon I returned from my break to see firstly that you had vacated your work station for the day, and secondly that call levels were at Moderate – evidence of which I have here in a printed Call Volume Report. When this document is cross referenced with your movements as tracked by your electronic swipe card, and supported by several eye-witness accounts from your colleagues, it is clear that you switched your headset to ‘Unavailable’, logged out and swiped out of this building 5.15pm during a period of Moderate call levels. I have no choice but to give you a formal warning.”
Okay, so, my Mother wasn’t in hospital, but that is so not the point.
Ever been told off for a ridiculous reason? Do share.